Terms and Conditions

At D Express, we respect your privacy and are committed to protecting your personal information.

1. Acceptance of Terms

By registering, downloading, or using the D express App, you agree to comply with these terms. If you do not agree, you must not use the app.

2. Introduction

  • Dexpress is an eCommerce platform that provides express delivery of groceries, fresh products, and other daily essentials across the UAE.

3. User Eligibility

  • You must be at least 18 years old to use the app.
  • By using the app, you confirm that all information provided is accurate and complete.

4. Account Registration

  • You must create an account with a valid email and phone number.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate accounts if fraudulent or suspicious activity is detected.

5. Orders and Payments

  • Orders are processed once payment is confirmed.
  • Prices are subject to change without notice.
  • We accept various payment methods, including credit/debit cards and digital wallets.
  • In case of unsuccessful transactions, refunds will be processed according to our Refund Policy.

6. Delivery and Returns

  • Deliveries are completed within 15-30 minutes in serviceable areas.
  • Delivery times may vary due to traffic, weather, or other factors.
  • Returns and refunds are allowed under specific conditions (e.g., damaged or incorrect items). See our Return Policy for details.

7. User Responsibilities

  • You agree to use the app only for lawful purposes.
  • You must not misuse the service, engage in fraudulent activities, or interfere with the app’s operations.
  • Investors must comply with all terms related to financial transactions and agreements.

8. Subscription and Membership Plans

  • Membership plans may offer benefits such as free deliveries and exclusive discounts.
  • Membership fees are non-refundable unless stated otherwise in the plan details.
  • We reserve the right to modify or cancel membership benefits at any time.

9. Intellectual Property

  • All content, including logos, text, images, and app design, is the property of Dexpress.
  • You may not reproduce, distribute, or use any content without our permission.
  • We reserve the right to modify or cancel membership benefits at any time.

10. Limitation of Liability

  • We strive to provide accurate information and a reliable service, but we do not guarantee uninterrupted operation.
  • Dexpress is not responsible for any indirect or consequential damages resulting from app usage.

11. Amendments to Terms

We may update these Terms and Conditions at any time.
Continued use of the app after updates means you accept the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE).

13. Contact Us

For any questions, reach out to us at:
Email: info@matajargroup.com
Address: Bussiness Bay, Dubai, UAE